How to Request a Return
Updated 2026-09-23Sign in to My Account at https://support.bykski.us/help/account/orders, open the order and choose Start a return. Each item shows whether it can still be returned. Once the return is approved you will receive a Return Merchandise Authorization (RMA) number, which must appear on your shipping label, and the item must be sent back within 20 business days.
Returns start from your order in My Account.
- Sign in at https://support.bykski.us/help/account/orders with the email address you used at checkout. We email you a sign-in link, so there is no password.
- Open the order. Each item shows whether it can still be returned: the return window starts the day the carrier delivered it.
- Choose Start a return, pick the items and tell us why.
Before you start, we recommend reading the return fees article so you know which charges apply. If an item shows that delivery was not confirmed, choose Contact us about this order on the same page and we will sort it out.
Once your return is approved, we will email you a Return Merchandise Authorization (RMA) number and our return address. The RMA number must appear on the shipping label of your return package — items received without one are processed manually and may be significantly delayed.
Important timeline: all returns must be sent back to Bykski within 20 business days of the date you received your RMA. Returns received after this window are not eligible for a refund.
After sending your return, keep your tracking number as proof of shipment. You can follow your return under Returns in My Account. Once Bykski receives and inspects your item, your refund is processed as described in the Return Status & Refund Timeline article.